Terms & Conditions

1. Copyright and Trademarks

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HeenaKochhar.com. Any violation, illegal or unauthorized usage of our trademarks, whether registered or under registration, will be liable for legal action.

2. Size, Fit and Color

The fit of our products depends on the cut, fabric and style of each product. Some products are designed to have a loose, relaxed fit while others are more fitted. Please refer to our sizing chart to select the best size that suits you.

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen's display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Further, colors might vary in pictures than actual products.

3. Delivery

Products will be delivered in approximately 35–40 days depending on the outfit ordered. For urgent deliveries or queries, please contact us directly.

Please note that deliveries can be affected in case we do not receive any of the below information on time:

• Complete payment is not received.
• Incorrect or inaccurate address details are provided.
• Required measurements are not received.
• No response is received from the customer.

Please note that we try our best to ensure that the product reaches you within the estimated time. In order to expedite our process, we have tied up with several third-party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.

4. Payment Terms

• All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
• Full payment must be received before processing any order.
• Payments are processed through secure and authorized payment gateways.
• We reserve the right to cancel or refuse any order in case of payment failure, suspected fraud, or unauthorized transactions.
• Applicable taxes, duties, shipping charges, and other fees will be displayed during checkout where applicable.

5. User Responsibilities

By using this website, you agree:

• To provide accurate and complete information while placing orders.
• Not to use the website for any unlawful or fraudulent purpose.
• Not to interfere with the security or functionality of the website.
• Not to copy, reproduce, distribute, or misuse any content available on the website without authorization.
• To maintain the confidentiality of any account credentials used on the website.

6. Intellectual Property Rights

All designs, product images, photographs, artwork, logos, content, graphics, text, and other materials displayed on this website are the exclusive intellectual property of Heena Kochhar unless otherwise stated.

No material from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any form without prior written permission.

7. Order Acceptance and Cancellation

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving pricing errors, product availability issues, suspected fraud, or violation of these Terms and Conditions.

Customized or made-to-order products may not be eligible for cancellation once production has commenced.

8. Limitation of Liability

To the fullest extent permitted by law, Heena Kochhar shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website, products purchased through this website, or any inability to access the website.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

9. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

While we strive to ensure the accuracy of information on our website, we do not guarantee that the website will be error-free, uninterrupted, secure, or free from viruses or other harmful components.

10. Third-Party Services

This website may use third-party service providers, including payment gateways, logistics partners, and other vendors.

We are not responsible for any delays, errors, interruptions, or damages caused by such third-party services.

11. Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described in the Privacy Policy.

12. Indemnification

You agree to indemnify and hold harmless Heena Kochhar, its owners, employees, affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses arising from your violation of these Terms and Conditions or misuse of the website.

13. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, internet failures, pandemics, or other force majeure events.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

15. Changes to Terms and Conditions

We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice.

Continued use of the website after any changes constitutes acceptance of the revised Terms and Conditions.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Email: team@heenakochhar.com

Phone: +91-8882285515 / +91-7042116524